Why is my vtech phone not working

Also, check the fuse on the main base. Here is a Fuse Replacement guide if the fuse is blown. If the phone will not charge when placed on the charging station, try placing it on the other charging station. You may need to replace the handset provided that the battery works fine. Double check to make sure the charge LED in the top left corner is on indicating it is charging.

Also, check to make sure the wires leading to the base and the wires leading to the outlet are not damaged. In the event that the wires inside the base are damaged here is a Charging Wire Repair guide.

If none of these resolve the issue you may need to contact your phone landline provider. If the port is damaged the next steps would be to fix the port. A repair guide might be necessary. If the person trying to receive the call cannot hear you ensure that the mute button is not enabled.

Try pressing the mute button to disable it or turning up the volume on the phone. Also, contact the person receiving the call to ensure their audio is functioning properly. If this does not work there may be some audio problems with the phone. Fix Your Stuff Community Store. VTech CS Troubleshooting. Edit Options History. Will Not Power On. Bad Battery. Dead Battery. Audio Distortion. No Noise. Reconnect your equipment, one unit at a time, until you determine the cause of the problem.

Tip 6 of 9 If you have connected this telephone to a phone jack that has not been used before, or that has not been used in sometime, there may be problems with this jack that you are not aware of. If this solves the problem, re-locate your phone or modem farther apart from one another, or use separate surge protectors. Tip 8 of 9 You may have a line problem. Tip 9 of 9 There may be places within your environment that a cordless phone will not work well.

If the problem only occurs in certain areas of your environment, there is nothing wrong with the phone. This is normal radio operation. Tip 3 of 9 Other electronic products i. Tip 4 of 9 To get better reception, try moving the telephone base to higher location. Tip 5 of 9 Excessive background noise will cause a speakerphone to fade in and out. Try controlling the background noise by turning off any audio devices near the speakerphone.

Also, try to avoid interrupting the person at the other end of the conversation while they are speaking. If background noise cannot be controlled, you should terminate speakerphone operation and return to normal handset mode. Tip 6 of 9 When using a speakerphone, controlling background noise in your environment is essential. When it is your turn to speak, remember to press MUTE again to turn the microphone on. Tip 7 of 9 If you have connected this telephone to a phone jack that has not been used before, or that has not been used in sometime, there may be problems with this jack that you are not aware of.

Tip 8 of 9 There may be places within your environment that a cordless phone will not work well. Tip 9 of 9 You may have a line problem.

Tip 2 of 6 Move the handset closer to the base. Tip 3 of 6 Other electronic products i. Tip 4 of 6 To get better reception, try moving the telephone base to higher location. Tip 1 of 1 Charge the new handset before attempting registration. The unregistered handset will display: To register HS If you do not see this message, lift the handset from its charger for a few seconds, then place it back in the charger.

Now, place the handset in the Base. The handset will first display Registering , followed by Registered. The newly registered handset will be assigned the lowest extension number not previously assigned to another system handset. If registration is not successful, remove the handset from the base, then repeat the above process. Tip 1 of 9 Confirm proper installation of the telephone base and charger power adapters, and handset battery.

Tip 2 of 9 You may be dialing before the handset has fully established a link with the base. Make sure you verify presence of dial tone before dialing. It may help to wait a few seconds after handset is turned on before you begin dialing. Tip 3 of 9 Move the handset closer to the base. Tip 4 of 9 When using a speakerphone, controlling background noise in your environment is essential. Tip 5 of 9 Static, noise, calls cutting in and out and other erratic performance may be caused by nearby electronic equipment and other cordless devices using the same frequency.

In addition, police scanners and HAM radios can generate interference. Separate your telephone system from these devices as much as possible. Tip 8 of 9 Complete the following steps to reset the telephone system: Step 1: Disconnect the power to the telephone base.

Tip 1 of 3 Excessive background noise will cause a speakerphone to fade in and out. Tip 2 of 3 When using a speakerphone, you should be reasonably close to the base or handset in order to hear and be heard.

The optimum distance will depend on room acoustics and noise levels. It is always a good idea to control ambient noise in your environment when using a speakerphone. Tip 3 of 3 When using a speakerphone, controlling background noise in your environment is essential. Tip 1 of 6 Make sure your answering system is On. You will hear a confirmation tone. Step 5: Press and hold OFF to return to the idle screen. Tip 2 of 6 The volume for your Telephone Answering System may be turned down too low to hear any recorded messages.

Tip 3 of 6 Your answering system is full. Old messages must be deleted in order for the system to accept new messages. You can also delete messages using a system handset. While listening to a message on the handset, press 3. Program your voicemail to pick up at least 2 rings greater than the number of rings your answering system is set to answer the call.

It will also cease recording if a message exceeds the maximum time permitted. Tip 6 of 6 You may need to reset the Telephone Answering System. Complete the following steps to reset the Telephone Answering System: Step 1: Disconnect the power to the telephone base. Step 2: Wait a few minutes and then reconnect the power to the telephone base. Step 3: Set the day and time.

Tip 1 of 5 Make sure that the power cord is securely plugged into the base and electrical outlet. Make sure the electrical outlet is not controlled by a wall switch. Tip 2 of 5 The volume for your Telephone Answering System may be turned down too low to hear any recorded messages. New messages, if any, will be played first. You can also play messages on a system handset.

Tip 5 of 5 Complete the following steps to reset the telephone system: Step 1: Disconnect the power to the telephone base. Speak into the handset as if you were on a call. Step 5: Press 5 to stop recording.

Your announcement will be played for you. You must subscribe to these services in order for the features to work on your phone.

Contact your local telephone service provider for more information. In addition, your caller must be calling from an area that supports caller ID. Tip 2 of 9 Caller ID data may not be displayed on your phone if you answer a call at or before the second ring. This would also apply to an answering device that "answers" the call at or before the second ring. Tip 4 of 9 Move the handset closer to the base.

Tip 5 of 9 Other electronic products i. In rare instances, the USB port on your computer may not have enough power; in which case, try using a powered USB hub. If you are using a firewall, it may prevent access to your non-traditional telephone service provider. Contact your service provider or manufacturer of your firewall for technical support. My answering system plays my greeting to callers but will not record messages.

It is likely you have the Announce Only feature turned on. In Announce Only mode, callers hear your outgoing greeting but cannot leave a message. If you want to receive messages, make sure Announce Only is turned off. For more information on configuring Announce Only and other features of the answering system, please refer to the Answering System Operation section of the User's Manual.

For most installations, it is recommended that you connect the plug end of the DSL filter into the telephone jack, then connect a telephone line cord between the filter and your phone.

You many need to press the button more than once. Move the handset closer to the base. The operating range may vary with environmental conditions and time of use. There may be places within your environment that a cordless phone will not work well. If the problem only occurs in certain areas of your environment, you can conclude that there is nothing wrong with the phone. Consider trying a phone that operates on a different wireless frequency.

To get better reception, try moving the telephone base to higher location. Relocate telephone base near a window if using telephone outside. Other electronic products i. Try installing your phone as far away as possible from these types of electronic devices. If this solves the problem, relocate your phone or modem farther apart from one another, or use separate surge protectors.

If you have connected this telephone to a phone jack that has not been used before, or that has not been used in sometime, there may be problems with this jack that you are not aware of.

Use a telephone jack that you know is in proper working order. You may have a line problem. To test for a line problem, test your unit at another location such as your neighbor's or relative's house. If your unit works at another location, contact your local telephone company. This indicates that you need to set the time and day on your answering system. During initial setup and any time there is a loss of power to the base, you will see this flashing indicator.

Consult your User's Manual for instructions on setting the day and time. Manuals for most models can found on this site. The handset may be out of range. Try moving the handset closer to the base. If you subscribe to DSL service for this telephone line, DSL filters must be plugged into every phone jack that has a phone. Please contact your service provider to obtain DSL filters and instructions for proper installation.

If the handset battery pack is low, this may affect the sound quality. You may need to charge the handset. Appliances or other cordless phones plugged into the same circuit as the telephone base can cause interference. Try moving the appliances or telephone base to another outlet.

Microwave ovens may operate on the same frequency as your telephone. You may experience static on your telephone while the microwave oven is operating.

Do not install your cordless telephone in the same outlet or near the microwave oven. Disconnect the telephone base from the modular jack and plug in a corded telephone. If calls are still not clear, the problem is probably in the wiring or local service. Contact your local service company charges may apply.

If this solves the problem, relocate your phone and modem farther apart from each other, or use separate surge protectors. The layout of your home or office may be limiting the operating range. Try moving the base to another location, preferably a higher location for better reception. If afterwards you are still having problems, you may call our Technical Enquiry hotline at I want to expand my VTech multi-handset product, how do I find the handset I need?

Many VTech cordless phone systems were designed to work with more than one handset. In some cases, a system was packaged with 2 or more handsets but cannot be expanded.